Sophisticated call center solution made easy and affordable
Allworx Automatic Call Distribution (ACD) is a robust call center solution that allows you to better manage your call distribution and tracking. With ACD, an unlimited number of supervisors can instantly manage the important configurations of each call queue and track an array of statistics on the performance of both individual agents and individual queues. ACD also helps reduce operating costs, increases employee productivity, and improves customer service levels.
Supervisors are able to monitor any agent calls in three different modes
Automatic Call Distribution supports up to 10 queues with 16 calls per queue
Track detailed statistics on the performance of individual agents in real time