Automatic Call Distribution
Sophisticated call center solution made easy and affordable
Easily distribute and manage incoming calls
Allworx Automatic Call Distribution (ACD) is a robust call center solution that allows you to better manage your call distribution and tracking. With ACD, an unlimited number of supervisors can instantly manage the important configurations of each call queue and track an array of statistics on the performance of both individual agents and individual queues. ACD also helps reduce operating costs, increases employee productivity, and improves customer service levels.
Diverse call distribution methods
- Linear priority - Distribute calls based on a prioritized list of agents
- Round-robin - Distribute calls to agents in a circular manner, so calls are distributed evenly
- Longest idle - Distribute calls to agents who are idle for the longest time
- Ring all - Ring all agents in a queue simultaneously
Call supervision
Supervisors are able to monitor any agent calls in three different modes
Flexible queuing options
Automatic Call Distribution supports up to 10 queues with 16 calls per queue
Call queue statistics
Track detailed statistics on the performance of individual agents in real time
Allworx Automatic Call Distribution
With Allworx ACD, you can manage and distribute calls in linear priority, round-robin, longest idle, and ring-all styles -- whatever your call center needs!